About Us

About Aussieloc

We are a small retail team that believes pet owners deserve reliable, honest options when they cannot be home to feed their animals. We sell automatic feeders and smart water fountains for cats and dogs. That is the whole business. We do it carefully, and we stand behind what we sell.

Your Pet Is Family. We Built This for That.

If you are reading this page, you probably already know the feeling. You are stuck in a meeting that ran long. You are boarding a flight. You are on a road trip and wondering whether someone remembered to feed your cat. The answer to that worry used to be: ask a neighbor, hire a pet sitter, or cut the trip short.

For most of us, pets are not background fixtures. They are the ones who meet us at the door, sit with us when we are sick, and keep a routine that anchors our days. The idea that our schedule should dictate whether they eat on time — that felt like a problem worth solving properly.

That is why Aussieloc exists. Not to sell gadgets, but to give pet owners one less thing to worry about when life does not go to plan.

Who We Are

Aussieloc is operated by MODA CHIC LLC, a registered business based in Commerce City, Colorado. We are a retail and e-commerce company. We are not the manufacturer of the products we sell, and we say so clearly because we think it matters.

Our role is selection, verification, and service. We source products from manufacturing partners who have documented quality processes and meet applicable product safety standards. We review their certifications, test the products in real home settings, and decide what goes on our site based on whether we would feel comfortable recommending it to someone we know.

When you buy from Aussieloc, you are dealing with us directly — not a factory, not a fulfillment center, not a ticketing system. If something is wrong, you email support@aussieloc.com and a person responds.

How We Choose What to Sell

We do not list every automatic feeder we come across. We looked at a wide range of products before building this catalog, and we eliminated a significant number of them. Here is the standard we applied:

Reliability over features. A feeder with eight app integrations that jams after two weeks is useless. The first question we ask about any product is whether it dispenses consistently and accurately over time. Features matter second.

Honest capacity. Several feeders on the market overstate their hopper capacity or claim "6L" based on fill-to-the-brim measurements that are not practical. We verify usable capacity and list what is actually reliable.

Real WiFi requirements. Every WiFi-enabled feeder we carry requires a 2.4GHz network. We tested this, confirmed it, and state it in every listing. The 2.4GHz versus 5GHz confusion is one of the most common sources of returns in this category. We would rather lose a sale to someone with a 5GHz-only router than have them buy something that will not work.

Food safety materials. We only carry products made with food-contact-safe materials. The food tray, hopper interior, and water fountain components that touch food or water are rated for that purpose.

Documented product certifications. Our manufacturing partners maintain documented quality certifications. The products we carry have passed applicable product safety and quality reviews. We do not accept certifications we cannot verify.

Below is the product qualification documentation for the feeders currently listed on our site:

The Situations These Products Are Actually For

We pay attention to what pet owners actually say when they are looking for this kind of product. The most common situations are not the ones you see in marketing copy. They are messier and more real than that.

The 11-hour gap. You leave at 7 AM and get home at 6 PM. Your cat has been waiting since breakfast. A timed feeder closes that gap without requiring any change to your schedule or anyone else's help.

Traveling without a pet sitter. Not everyone has a neighbor they can ask. Not everyone wants to spend $40 a day on a pet sitting service for a two-night work trip. A feeder with a 5L or 6L hopper and a water fountain covers the essentials for 24 to 48 hours. Camera models let you check in visually from your phone.

The vet said to cut back. If your vet has told you your cat is gaining weight or your dog needs measured meals, free-feeding from a bowl is not going to solve it. Consistent measured portions at fixed times is what supports a dietary change — and it is significantly harder to maintain manually, especially in a household where more than one person might be feeding the pet without realizing the other already did.

Cats that will not drink from a bowl. This is more common than most people realize. Cats have a low natural thirst drive, and many refuse to drink still water with the same reliability as moving water. Kidney and urinary tract disease is one of the leading causes of illness in domestic cats, and dehydration is a direct contributing factor. Our water fountains are not a convenience item — for some cats, the difference in water intake is meaningful.

Two pets, two different needs. Separate feeders in different areas of the home allow different portions and schedules for different animals. For multi-pet households where one animal tends to eat the other's food, it is often the only practical solution.

What Our Customers Say

We do not write these. These are messages and feedback from people who bought from us and took the time to share their experience. Some are about the product working exactly as expected. Some are about a problem we helped them solve. Both matter to us.

If you have a question before buying, or want to know whether a specific feeder is the right fit for your pet and your schedule — email us at support@aussieloc.com. We will give you a straight answer.

What We Commit To

• Honest listings. Capacity, compatibility, food type requirements, and limitations are stated in each product listing. If a product does not work for wet food, we say so. If it has a known setup quirk, we say that too.
• 30-day returns. If a product is not working as described within 30 days of delivery, contact us and we will sort it out. See our Refund Policy for details.
• 12-month warranty. All feeders carry a 12-month warranty on manufacturing defects. See our Warranty Policy for how to submit a claim.
• Direct support. Email support@aussieloc.com. We respond to every message within 1 to 2 business days. No bots, no automated case closures.
• No overselling. We do not describe our products as life-changing. They are well-made feeders that do a specific job reliably. That is what we promise, and that is what they deliver.

Business Information

Legal Business Name: MODA CHIC LLC

Brand: Aussieloc

Registered Address: 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States

Customer Support Email: support@aussieloc.com

Support Hours: Monday through Friday, response within 1 to 2 business days

Website: www.aussieloc.com

Ships to: Contiguous United States only

Frequently Asked Questions

Who operates Aussieloc?
Aussieloc is operated by MODA CHIC LLC, a registered US business located at 13635 E 104th Ave Unit 500, Commerce City, CO 80022. We are a retail and e-commerce company. We are not a manufacturer.

Do you make the products you sell?
No. We source from manufacturing partners who develop and produce the products. Our role is product selection, verification, customer service, and sales. We review certifications, test reliability, and decide what goes on our site based on whether it meets our selection criteria.

What kinds of pets are your feeders designed for?
Household cats and small to medium dogs. Not suitable for large dogs over approximately 70 lbs, birds, reptiles, or livestock. If you are unsure whether a product fits your pet, email us before ordering.

Can your feeders handle wet food?
Standard feeders are designed for dry kibble only. Wet food can clog the dispensing mechanism and spoil at room temperature. If a specific model is compatible with wet food, that is stated in its product listing.

What WiFi does the feeder need?
All WiFi-enabled models require a 2.4GHz network. They do not support 5GHz. During setup, connect your phone to the 2.4GHz band on your router.

What happens if the power goes out?
Most models include battery backup. Feeding continues on schedule during an outage. Battery duration varies by model and is noted on each product page.

What is your return policy?
30-day returns from the date of delivery. Email support@aussieloc.com with your order number to start the process. Full details at our Refund Policy page.

Is there a warranty?
Yes. All feeders carry a 12-month warranty covering manufacturing defects. See our Warranty Policy for how to submit a claim.

Do you ship outside the United States?
We currently ship within the contiguous United States only. We do not offer international shipping at this time.

How do I contact Aussieloc?
Email support@aussieloc.com. You can also use the contact form at our Contact page. We respond within 1 to 2 business days, Monday through Friday.

Aussieloc is a brand of MODA CHIC LLC. 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States. support@aussieloc.com