Privacy policy

Last updated: June 2026. This Privacy Policy applies to aussieloc.com, operated by MODA CHIC LLC. Questions? Email support@aussieloc.com.

This page explains what personal information we collect when you use aussieloc.com, how we use it, how we protect it, and what choices you have. We have written it in plain language. The primary purpose of this website is to sell automatic pet feeders and smart water fountains — we collect personal information only to the extent necessary to process your orders and provide customer support.

1. Information we collect. 2. How we use your information. 3. How we protect your information. 4. Payment and credit card security. 5. Cookies and tracking. 6. Who we share your information with. 7. We do not sell your information. 8. We do not use your information or images in advertising without your consent. 9. How long we keep your information. 10. Your rights and choices. 11. California residents — CCPA. 12. Children's privacy. 13. Third-party apps and connected services. 14. Governing law. 15. Changes to this policy. 16. Contact us.

1. Information We Collect

Information you give us directly

When you place an order or contact us, we collect the information needed to complete and support that transaction:

Name, email address, shipping and billing address
Phone number, if you provide it
Payment information — processed securely through our payment provider on SSL-protected pages. We do not store your full credit card number, CVV, or payment credentials on our servers. See Section 4 for details.
Messages and correspondence when you contact our support team

Information collected automatically

When you visit our site, we automatically receive standard technical data:

Device type, browser, and operating system
IP address and general location at the city or state level
Pages you viewed and time spent on the site

This is standard for any e-commerce website and helps us keep the site running correctly. We do not use this data to identify you personally or to build advertising profiles about you.

2. How We Use Your Information

We use the information we collect only for the following purposes:

To process and fulfill your order
To communicate with you about shipping, delivery, and order updates
To respond to your support requests and warranty claims
To improve how the website works
To meet legal or regulatory obligations under United States federal and state law

We do not use your personal information for unrelated marketing without your explicit consent. We do not use your personal information or any images you share with us in advertising without your consent.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure:

All pages on aussieloc.com where personal information is collected — including checkout, account creation, and support forms — are protected by SSL encryption (HTTPS). Your information is encrypted in transit between your browser and our servers. You can verify this by confirming that the URL begins with https.
Payment data is handled by our payment processor and is not stored on our servers in full form. See Section 4.
Access to customer data within our systems is limited to team members who need it to fulfill orders or provide support.

No online system can guarantee absolute security. We take reasonable and ongoing steps to protect your data and review our security practices regularly.

4. Payment and Credit Card Security

When you enter payment details at checkout, that information is collected and processed through our payment provider — PayPal — on a page protected by SSL encryption. We process payments via PayPal only.

We do not store your full credit card number, debit card number, CVV code, or payment credentials on our servers. Your payment information goes directly to PayPal and is subject to PayPal's security standards, which comply with PCI-DSS requirements.

If you have a question about a charge on your account, email support@aussieloc.com with the date and amount and we will look into it promptly.

5. Cookies and Tracking

Our site uses cookies and similar tools to keep core functions working, remember your preferences, and understand site traffic patterns. Examples include keeping items in your shopping cart and understanding which pages are visited most.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some parts of the site, such as the shopping cart.

We do not use cookies to build advertising profiles or track your activity across other websites. We do not sell cookie data or behavioral data to third parties.

6. Who We Share Your Information With

We do not sell or rent your personal information to anyone. We share data only with third-party services directly necessary to operate our business:

Payment processors who handle transaction authorization and fraud prevention
Shipping carriers and logistics providers who fulfill and deliver orders
Website hosting and e-commerce platform providers
Analytics services that process site traffic in aggregate, non-identifiable form

Each service provider is required to handle your data responsibly, use it only for the specific purpose for which it was shared, and maintain appropriate security standards. We do not authorize them to use your data for their own marketing purposes.

7. We Do Not Sell Your Information

We do not sell, rent, trade, or otherwise transfer your personal information or contact details to any third party for commercial purposes. Your information is used only to fulfill your order and provide customer support. This applies to all customers regardless of location.

8. We Do Not Use Your Information or Images in Advertising Without Your Consent

We do not use your personal information — including your name, email address, or any images you share with us through support requests — in any advertising without your explicit consent. If you submit a photo of your pet or your product to our support team for troubleshooting purposes, that image is used only to help resolve your issue. It is not shared publicly, used in marketing materials, or posted on social media without your permission.

This applies regardless of the channel through which you contact us.

9. How Long We Keep Your Information

We retain your order information, contact details, and correspondence for as long as necessary to:

Fulfill your order and handle any returns or warranty claims
Comply with applicable US federal and state tax and financial record-keeping requirements
Resolve disputes and enforce our agreements

If you would like us to delete your personal information sooner, email support@aussieloc.com and we will respond within 30 days. We may retain certain information where required by law even after a deletion request.

10. Your Rights and Choices

Regardless of where you are located within the United States, you can:

Ask us what personal information we hold about you
Request corrections to inaccurate information
Ask us to delete your personal information, subject to legal retention requirements
Opt out of any marketing communications at any time by emailing us or using the unsubscribe link in any email we send

To make any of these requests, email support@aussieloc.com. We will respond within 30 days.

11. California Residents — CCPA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act:

The right to know what personal information we have collected about you, the categories of sources, and the purposes for which it is used
The right to request deletion of your personal information
The right to opt out of the sale of your personal information
The right to non-discrimination for exercising your privacy rights

We do not sell personal information. This right applies to you regardless.

To submit a CCPA request, email support@aussieloc.com with the subject line: California Privacy Request. We will respond within 45 days as required by law.

12. Children's Privacy

Aussieloc.com is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, email support@aussieloc.com and we will delete it promptly.

13. Third-Party Apps and Connected Services

Some of our products connect to a companion mobile app for scheduling and remote access. These apps are operated by the product manufacturer, not by MODA CHIC LLC or Aussieloc. Their own privacy policies govern what data they collect and how they use it.

We are not responsible for the privacy practices of third-party apps or services not operated by MODA CHIC LLC. We recommend reviewing the privacy policy of any companion app before use. If you have trouble locating it, contact us and we will help you find it.

14. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States of America and the State of Colorado, where MODA CHIC LLC is registered and operates. We are a US-based business serving customers in the contiguous United States.

This policy is written for customers in the United States. If you are located outside the United States and are accessing this website, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Last updated" date at the top of this page will always reflect when it was most recently revised.

If we make material changes that affect how we use your personal information, we will make reasonable efforts to notify you, such as by posting a notice on our website. Continued use of aussieloc.com after any revision constitutes your acceptance of the updated policy.