Contact
Have a question about an order, product setup, or a return? Email us or use the contact form below. We reply to every message.
How to Reach Us
Email: support@aussieloc.com
Business Address: 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States
We reply within 1 to 2 business days, Monday through Friday. Messages sent on weekends are answered the following Monday. We do not have a phone support line — email is the fastest and most reliable way to reach us.
What We Can Help With
Order status and delivery
Include your order number and we will look into it. US orders typically arrive within 8 to 12 business days from the date of your order.
Returns and exchanges
We offer a 30-day return policy from the date of delivery. Email us your order number and reason for return and we will walk you through the process. See our Refund Policy for full details.
Product setup and WiFi connection
Describe what is happening and include the product name or model. We are familiar with each model and can usually help resolve setup issues quickly.
Warranty claims
All feeders carry a 12-month warranty covering manufacturing defects. Email us your order number, a description of the issue, and a photo or short video if possible. We respond within 2 business days.
Pre-purchase questions
Not sure which feeder suits your pet, your schedule, or your home setup? Describe your situation and we will give you an honest recommendation — or tell you if none of our current products are the right fit.
What to Include in Your Message
The more context you share, the faster we can help:
- Your order number, if your question is about an existing order
- The product name or model you are asking about
- A short description of the issue or what you need
- A photo or screenshot if the issue is visual, such as a damaged part or an app error
Send Us a Message
Fill in the form below and we will reply to your email address within 1 to 2 business days.
Business Information
Legal Business Name: MODA CHIC LLC
Brand: Aussieloc
Business Address: 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States
Customer Support Email: support@aussieloc.com
Support Hours: Monday through Friday, response within 1 to 2 business days
Website: www.aussieloc.com
Common Questions
How do I contact Aussieloc?
Email support@aussieloc.com or use the contact form on this page. We respond within 1 to 2 business days, Monday through Friday.
How long does it take to get a response?
We respond within 1 to 2 business days. Messages sent on weekends are answered the following Monday. We do not offer phone support.
What is Aussieloc's return policy?
30-day returns from the date of delivery. Email support@aussieloc.com with your order number and we will send return instructions. Full details at our Refund Policy page.
How do I make a warranty claim?
Email support@aussieloc.com with your order number, a description of the issue, and a photo if possible. All feeders carry a 12-month warranty on manufacturing defects. We respond to warranty claims within 2 business days.
Can I cancel or change my order?
Email us before 2:00 PM Mountain Time on the same day you placed your order. After that window the order may already be in processing. If it has shipped, you can return it once it arrives.
Who operates Aussieloc?
Aussieloc is operated by MODA CHIC LLC, a registered US business located at 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States.
Aussieloc is a brand of MODA CHIC LLC. 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States. support@aussieloc.com