Warranty Policy
Last updated: June 2026. Operated by MODA CHIC LLC, brand name Aussieloc. Questions about a warranty claim? Email support@aussieloc.com.
Every automatic pet feeder and water fountain sold on aussieloc.com comes with a 12-month limited warranty from the date of delivery. This page explains what is covered, what is not, how to submit a claim, and what to expect after you do. We have kept the process as straightforward as we can, because dealing with a product that stops working is already frustrating enough.
What Is Covered
All automatic feeders and water fountains purchased directly from aussieloc.com include a 12-month limited warranty from the date of delivery. This warranty covers:
- Manufacturing defects in materials or workmanship
- Functional failures under normal household use — for example, the motor not dispensing, app connectivity failure after initial setup, or the power adapter not charging under normal conditions
- Components that stop working without physical damage or misuse by the user
This warranty applies to the original purchaser only. It is not transferable to a second owner.
What Is Not Covered
The following situations are not covered under this warranty:
- Normal wear and tear over time, including cosmetic scratches or discoloration that do not affect function
- Accidental damage caused by drops, liquid spills, or physical impact
- Damage caused by using incompatible food types — for example, wet food in a dry-food-only feeder
- Damage resulting from unauthorized repairs, disassembly, or modifications by anyone other than the manufacturer
- Power surge damage or electrical issues caused by factors external to the product
- Products purchased from unauthorized third-party resellers
If you are unsure whether your situation is covered, email us at support@aussieloc.com before taking any action. We will review your case and let you know honestly what applies. We would rather spend time helping you troubleshoot than leave you without an answer.
How to Submit a Warranty Claim
Submitting a claim is straightforward. Here is what to do:
Step 1 — Email support@aussieloc.com
Use the subject line: Warranty Claim and your order number. Include the following in your message:
- Your order number
- The product name or model
- A clear description of the issue
- A photo or short video if possible — visual evidence helps us assess your claim faster
Step 2 — Wait for our response
We respond within 2 business days, Monday through Friday. We will confirm whether the claim is covered and explain the next steps. You do not need to return anything until we confirm it is required.
Step 3 — Follow the resolution steps we provide
Depending on your situation, we will guide you through troubleshooting, a replacement part, or a full product replacement. We aim to resolve every warranty claim with as few steps as possible.
How We Resolve Warranty Claims
When a claim is approved, we work through the following options in order:
Troubleshooting guidance or a replacement part
Many issues reported on forums like Reddit and product communities are resolved remotely — app pairing problems, minor component failures, or setup issues that have a known fix. We will always try this first because it is faster for you.
Full product replacement
If the issue cannot be resolved remotely and is confirmed to be a manufacturing defect, we will send a replacement unit. Replacement units may be new or manufacturer-refurbished. Refurbished units go through the same functional checks as new products and are covered for the remainder of your original warranty period.
If a replacement is sent within the last 90 days of your original warranty period, the replacement carries a minimum 90-day warranty from the date it is delivered to you.
Return Shipping for Warranty Claims
If we require you to return a product or component for inspection, we will provide a prepaid return shipping label. You will not be charged for return shipping on a valid warranty claim.
If an inspection determines the issue is not covered under warranty, we will notify you before taking any further steps. Return shipping of the item back to you may apply in that case, and we will confirm this with you before proceeding.
Warranty Limitations
This limited warranty is the only express warranty provided by Aussieloc. To the extent permitted by applicable US law, implied warranties are limited to the duration of this warranty period.
Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. Depending on where you live, some of the above limitations may not apply to you.
Your Legal Rights
This warranty gives you specific legal rights. You may also have additional rights that vary by state. Nothing in this warranty limits any rights you have under applicable US consumer protection laws, including rights under the Magnuson-Moss Warranty Act or your state consumer protection statutes.
Changes to This Policy
We may update this Warranty Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of products purchased from aussieloc.com after a revision constitutes your acceptance of the updated terms.
Contact and Business Information
Warranty Claims Email: support@aussieloc.com
Response Time: Within 2 business days, Monday through Friday
Legal Business Name: MODA CHIC LLC
Brand: Aussieloc
Registered Address: 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States
Website: www.aussieloc.com
Frequently Asked Questions
How long is the warranty on Aussieloc feeders and water fountains?
All automatic feeders and water fountains purchased directly from aussieloc.com carry a 12-month limited warranty from the date of delivery, covering manufacturing defects and functional failures under normal household use.
How do I file a warranty claim?
Email support@aussieloc.com with your order number, product name, a description of the issue, and a photo or video if possible. Use the subject line: Warranty Claim and your order number. We respond within 2 business days with next steps.
Do I have to pay for return shipping on a warranty claim?
No. If a return is required for a valid warranty claim, Aussieloc provides a prepaid return shipping label. You will not be charged for return shipping on approved claims.
What does the warranty not cover?
The warranty does not cover accidental damage such as drops or liquid spills, damage from using incompatible food types such as wet food in a dry-food-only feeder, unauthorized modifications, power surge damage, or normal wear and tear over time.
What happens if my replacement arrives near the end of my warranty period?
If a replacement is sent within the last 90 days of your original warranty, the replacement unit carries a minimum 90-day warranty from the date it is delivered to you.
My feeder motor stopped dispensing after a few months. Is that covered?
Yes, motor failures under normal household use are covered within the 12-month warranty period. Email us with your order number and a short video showing the issue so we can assess and resolve it quickly.
My water fountain pump seems weak. What should I do?
Pump performance issues with water fountains are often caused by mineral buildup rather than a defect. We recommend cleaning the pump filter first. If cleaning does not resolve the issue and the pump fails within 12 months of delivery under normal use, it may qualify for warranty service. Email us and we will help you troubleshoot.
Can I transfer the warranty to someone else?
No. This warranty applies to the original purchaser only and is not transferable to a second owner.
Aussieloc is a brand of MODA CHIC LLC. 13635 E 104th Ave Unit 500, Commerce City, CO 80022, United States. support@aussieloc.com